Troubleshooting
Having an issue? Get quick solutions to common problems with logins, bookings, emails, or reports. Step-by-step fixes to get you back up and running fast.
How do I restore from a backup or recover lost data?

Please get in touch with our support team to guide you through restoring your database or setting up automated backups.

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My online booking calendar isn’t showing available slots — what could be wrong?

Check that your staff schedule, room/bed resources, and service durations are all set up. If a resource is booked or unavailable, it will not appear. If everything appears correct, contact support for further diagnostics.

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I cannot log in from my mobile device — what should I check?

First ensure your credentials are correct and your internet connection is stable. If you’re still unable to log in, go to Help → Contact Support or live chat for assistance — support is available Mon–Fri 9 am–5 pm.

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